EverydayTechHelp Privacy Policy

Last updated: February 2026

1. Company Information

Everyday Tech Help is operated by Jacob Clamp, trading as Everyday Tech Help, based in the United Kingdom.
For any privacy-related questions, contact:
support@everydaytechhelp.co.uk

EverydayTechHelp is the data controller responsible for your personal information.

2. What Information We Collect

When you use our website or services, we may collect:

Information you provide

  • Name

  • Email address

  • Device details and technical information you choose to share in support forms

  • Descriptions of tech issues

  • Any screenshots or files you upload

    Please avoid sharing sensitive personal information in screenshots or files unless necessary for your support request.

    Our services are not intended for children under 16, and we do not knowingly collect personal data from children.

Payment information

Payments are processed securely through trusted third-party payment providers (such as Stripe or Squarespace Payments). We do not store or have access to your full card details.

Automatic data

Like most websites, we may collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and similar tracking technologies

This helps us improve the website experience.

3. How We Use Your Information

We use your information to:

  • Provide tech support and guidance

  • Respond to your support requests

  • Manage your subscription

  • Improve our services

  • Send important service-related emails about your account, support requests, or subscription (we do not send marketing emails without your consent)

We do not sell your personal information.

We process your personal data based on legitimate interests, contractual necessity (to provide our services), and legal obligations where required.

Examples include:
– Processing your information to provide your tech support subscription (contractual necessity)
– Responding to support enquiries (legitimate interest)
– Keeping financial records for tax purposes (legal obligation)

4. How We Store & Protect Your Data

We take reasonable steps to protect your data using secure platforms and password-protected systems. However, no system is 100% secure, and you share information at your own risk.

We only keep your information for as long as necessary to provide services and meet legal requirements.

Your information may be stored on secure servers provided by trusted platforms such as Squarespace and other service providers we use to operate our business.Some of these service providers may store data outside the United Kingdom or European Economic Area. Where this happens, we ensure appropriate safeguards are in place to protect your information.

We only retain personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

We typically keep customer account and support records for up to 6 years after the end of a subscription to comply with legal and tax obligations, unless a longer retention period is required by law.

When data is no longer required, we securely delete or anonymise it.

5. Sharing Your Information

We only share your data when necessary with trusted providers such as:

  • Payment processors

  • Website hosting services

  • Email services

They are required to keep your information secure.

We do not share your data for marketing by third parties.

We may also share information when required by law or to protect our legal rights.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask us to correct or delete your data

  • Withdraw consent where applicable

    Depending on your location, you may also have the right to data portability and to lodge a complaint with a data protection authority such as the UK Information Commissioner’s Office (ICO).

To make a request, email: support@everydaytechhelp.co.uk

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand site traffic. You can control or disable cookies through your browser settings.Disabling cookies may affect how some parts of the website function. You can also clear or block cookies through your browser settings at any time.

We use:

  • Essential cookies required for the website to function

  • Basic analytics cookies to understand how visitors use our site

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

9. Contact Us About Privacy

If you have any questions about this Privacy Policy or how your data is handled, please contact:
support@everydaytechhelp.co.uk